Terms & Conditions

These terms govern your use of voiperhub.com (the "Service"), operated by OLYS Telecom Ltd ("we", "us"), trading as voiperhub.com. By creating an account, purchasing access, or continuing to use the Service you agree to these terms. If you are using the Service on behalf of an organisation, you confirm you have authority to bind that organisation; if you are using it as an individual, you confirm you are of legal age to enter a contract.

The Service is a knowledge base of VoIP and SIP troubleshooting entries — symptoms, diagnostic steps, configuration snippets and screenshots — together with an AI-assisted troubleshooting assistant available on paid membership plans. Free previews are available publicly; full resolutions require an active subscription or a one-time article unlock. AI troubleshooting credits are allocated by your plan and are not included with one-time unlocks.

You must provide accurate registration information and keep it up to date. You are responsible for keeping your credentials confidential and for all activity under your account. Seat-based plans may only be used by the number of individual users included in the plan; credentials must not be shared beyond that.

We grant you a limited, non-exclusive, non-transferable right to access and use the content within the plan or unlock you purchased, for your own internal troubleshooting and operational purposes. You may not resell, redistribute, republish or bulk-export the content, scrape or systematically download entries, reverse engineer the Service, or circumvent access controls, credit limits or paywalls.

You must not use the Service to:

• break any applicable law or regulation, or infringe anyone's rights;
• commit fraud, send spam, or misrepresent your identity;
• upload or submit content you do not have the rights to, including in corrections, AI prompts or attached logs;
• interfere with the security or integrity of the Service — malware, probing, penetration testing without written permission, automated scraping, or attempts to access other users' data;
• use the AI assistant to generate unlawful, harmful, deceptive or abusive content, or to attempt to bypass its safeguards.

The AI troubleshooting assistant produces suggestions generated from your prompts and our content. Output may be incomplete, outdated or incorrect. You are responsible for your prompts, for verifying any output before applying it to production telephony systems, and for having the rights to any configuration, logs or data you submit. AI output is not a substitute for professional engineering judgement, and must not be relied on as regulated professional advice. We may filter, refuse or restrict outputs, remove submitted content and suspend accounts where these terms are broken.

You retain ownership of content you submit (including corrections and prompts) and grant us a limited licence to host, process and — for submitted corrections — publish it as part of an entry's revision history in order to operate and improve the Service. If you believe content on the Service infringes your rights, contact info@voiperhub.com and we will review, remove infringing material where appropriate, and act against repeat infringers.

We (and our licensors) retain all ownership of the Service, its software, structure, editorial content, documentation and branding. Nothing in these terms transfers any of that ownership to you.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, applicable taxes, renewals, cancellations and refund handling are governed by Paddle's Buyer Terms. Subscriptions renew automatically for the interval shown at checkout until cancelled. One-time article unlocks are single purchases and do not renew. See our Refund Policy for our 30-day guarantee.

We aim to keep the Service available and accurate but do not guarantee uninterrupted or error-free operation. Maintenance, upstream provider issues and changes to third-party AI models may affect availability or output. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

We may suspend or terminate your access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. Where practical we will give notice and an opportunity to fix the problem. You may cancel at any time; access continues until the end of the period you have paid for. After termination, previously purchased one-time unlocks remain available to you unless terminated for breach; subscription-only content ends with the subscription.

To the extent permitted by law, we are not liable for indirect, incidental, consequential or special damages, including lost profits, lost data, service outages or loss of goodwill. Our total aggregate liability is limited to the fees you paid in the twelve months before the claim. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

You will indemnify us against claims arising from content you submit, your unlawful use of the Service, or your breach of these terms.

You may not assign these terms without our consent; we may assign them as part of a merger, acquisition or reorganisation. Neither party is liable for delays caused by events beyond its reasonable control. These terms are governed by the laws of United Kingdom, and disputes will be heard by the courts of that jurisdiction. If we change these terms materially we will notify account holders; continued use after the change means you accept it.

OLYS Telecom Ltd — info@voiperhub.com